RestoreScout — Setup & Customization

Your company

How Scout refers to you, and where you work.

Business name* Exactly how you want Scout to say it out loud.

Contact phone (shown on intake page)*

Website

Service area Cities / counties you cover.

State(s)

Time zone

Loss types you handle Scout only asks questions relevant to what you do.

Your branding

Scout's intake page and reports wear your colors, not ours.

Primary color

Accent color

Preview — your intake header

Your Company Report a Loss

Logo Upload here to note the filename, then attach the actual file to your email — or paste a link to it below.

Scout's voice & greeting

Pick the voice your homeowners will hear. For people who just had a loss, calm and warm tends to land best — those are marked Recommended.

Voice

Aoede RecommendedWarm, calm, reassuring · female Charon RecommendedSteady, grounded, reassuring · male KoreClear, professional, neutral · female OrusCalm, measured, even · male LedaBright, friendly, approachable · female PuckUpbeat, energetic · male

Agent name Keep "Scout" or rename it.

Primary language Scout auto-detects, but this sets the default.

Custom greeting How Scout introduces itself. Leave blank for a default.

Where your leads go

The moment an intake finishes, this is who gets the Flash Report.

Dispatch email* Where completed reports are sent. This is the one field the system can't run without.

Reply-to email Where a "reply" to that report should go.

Text-alert number Optional — get a text the second a lead lands.

Urgent escalation — name Who to flag on a safety issue / after hours.

Urgent escalation — phone

Intake questions

Here's everything Scout can ask. The core set stays on — the intake can't dispatch without it. Toggle the rest to fit how you work, and add your own at the bottom.

Always included

Are you somewhere safe right now?Core

Name (first & last)Core

Property addressCore

Callback phone numberCore

Email addressCore

Type of damage (water / fire / mold)Core

When it happened & what caused itCore

Is the source still active? Immediate safety concerns?Core

Guided photo & camera walkthrough of the damageCore

Optional — toggle to taste

Have you contacted your insurance company yet?

Insurance carrier name

Claim number (if they have one)

Has the damage spread to other rooms?

Crawl space, basement, or room below?

Access issues — gate code, dog, etc.?

Anything else the technician should know?

Best time to come out & urgency level

Questions you want to add Anything specific to your company — one per line.

Anything else

Preferences, must-avoids, quirks of your market — anything that'll help us tune it.

Copied — paste it into an email back to us.

Attach your logo file to the email if you uploaded one above. Questions? Just reply and we'll help.